One case. The whole engagement.Source → Decision → Next owner
The handoff
Replacement approved. Stock still unknown.
A warranty approval isn't permission to promise a ship date.
FOLD assembles support cases with a source beside each claim. In case 4821, the replacement is approved but stock hasn't been checked. The human reviewer has to keep that distinction when handing the case to parts.
That decision became the starting point for the positioning, launch, sales story, product and customer program.
Evidence / Case 4821
The replacement is approved.
The ticket, warranty note and policy stay beside the proposed brief so the reviewer can check what supports it.
Who can see the data? Who approves the handoff? What happens when the model misses something? The sales story puts those questions in the room with the product.
The seven-slide narrative follows one case from missing context to a sourced brief, owner approval and a proposed first deployment. The buyer can move straight from the conversation into the workspace.
A source gap remains visible until a person resolves it.
The first queue
Teach the judgment. Then start the pilot.
The buying team hands over to the people who will run the queue, with source checks and clear ownership in place.
Prepare the people +
Practice the source review, name the next owner and rehearse a case with an unresolved detail. The reviewer learns when to stop before learning how to approve.
Work through access boundaries, security review and a shadow run for one support queue. Agree acceptance criteria, a go-live owner and a rollback decision before production access.
Run buyer conversations and agree a pilot. Observe source accuracy, approval quality and whether the next owner can act. Expand only after the customer accepts the handoff.
